Frequently Asked Questions

Everything you need to know about your Spiral experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit or checking our 'Fit Notes' section.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your Spiral account.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.

Are your materials sustainably sourced?

At Spiral, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.